Question 1

How do I report/mute a player in a Colonist game?

Accepted Answer

If you click on a person's name/avatar, you will have the option to mute or report them.

Question 2

What are placement games?

Accepted Answer

Before a player appears on the leaderboards, they need to play a minimum of 10 placement games. These games still count as ranked and their result will be reflected in the leaderboards. Use the Play button to access ranked games!

Question 3

Will there be other types of ranked games?

Accepted Answer

Yes. Seafarers, and Cities & Knights ranked modes are under development.

Question 4

What is Rating?

Accepted Answer

Matchmaking Rating is a value that determines the skill of each player. Winning increases a player's Rating score, while losing decreases it. Players are matched according to their Rating.

Question 5

What other features will be added?

Accepted Answer

In upcoming updates we will add more divisions, seasonal leagues, brackets, and more.

Question 6

Is Ranked a paid feature?

Accepted Answer

During the initial versions (alpha, beta), access to ranked games and leaderboards will be free for all signed in users. After June 10 (v134), the ranked system will be limited-free, being the unlimited version a paid feature.

Question 7

How can I change my Membership?

Accepted Answer

1. Go to the Store 2. Click Manage 3. Click Update Plan 4. Click Monthly then choose the plan that you would like to change. 5. Click Continue 6. Once you confirm the plan you would like to choose, review the details and click Confirm

Question 8

How can I cancel my Membership?

Accepted Answer

1. Go to the Store 2. Click Manage 3. Click Cancel Plan 4. Your membership will be automatically canceled at the end of your billing cycle.

Question 9

If I change my Membership, when will that change take effect??

Accepted Answer

The same day that you modified your subscription, proration will apply from the new and old Membership.

Question 10

If I cancel my Membership, when will that change take effect?

Accepted Answer

At the end of your billing cycle. Monthly memberships will end in a month. Yearly memberships will end in a year.

Question 11

What expansions are currently available?

Accepted Answer

Base Game 5-6 Players Base Game 7-8 Players Cities and Knights Cities and Knights 5-6 Players Seafarers Seafarers 5-6 Players Seafarers + Cities & Knights Seafarers + Cities & Knights 5-6 Players

Question 12

What expansions will you be releasing next?

Accepted Answer

Vote for the next one on our suggestions site.

Question 13

Can I try out a expansion before permanently buying it?

Accepted Answer

You can join an expansion game in the lobby or ask someone in our Discord Community to host an expansion game for you.

Question 14

Do my friends need to buy the expansion too to play together?

Accepted Answer

No, just like owning a board game, only the host needs to own the expansion.

Question 15

I purchased an expansion, how can I play a 6 player game?

Accepted Answer

Make sure you are logged in Make sure your account has the expansion credited img Create a room img From game mode select the expansion you want to play img From map select 5-6 player or any map of your choosing img Player count will be set automatically img

Question 16

What sort of skins will be added?

Accepted Answer

Some planned but not decided skins are: Profile Picture, Game Piece Skin (Road, Settlement, City), Game Skin (map, cards)

Question 17

My purchase is gone, what should I do?

Accepted Answer

You probably logged in with a different email. Check that you have logged in with the correct email.

Question 18

What happened to my Settler/Colonist/Founder pack?

Accepted Answer

The presale packs have all been converted into in game currency that provide you with the same benefits as the pack: Settlers: 1 Expansion (2800 Cc) + 2 Maps (1000 Cc) = 3800 Cc Colonist: 5 Expansion (14000 Cc) + 5 Maps (2500 Cc) = 16500 Cc Founder: All Expansion + All Maps = 0 Cc Founder Packs won't receive Colonist coins, instead they can purchase all Expansions and Maps for 0 Cc.

Question 19

Can I gift my friends coins or items?

Accepted Answer

Not at the moment. Please vote on our suggestions page if you would like us to prioritize working on this feature. You can also request additional payment methods there.

Question 20

Are there other ways to get coins?

Accepted Answer

Yes, we have bounties & playtesters, where completing certain tasks and finding bugs are rewared with colonist coins. Join our Discord Community to participate. In addition, playing in tournaments can also earn you coins. Check for available tournaments.

Question 21

Can I request a refund?

Accepted Answer

Please visit our Refund policy page for more information.

Question 22

What are the payment options that I can use?

Accepted Answer

Credit or Debit card like Visa, Mastercard or American Express, PayPal, Google Pay, Apple Pay, Amazon Pay, Bit Pay, other local methods

Question 23

The animations are slow and there is lag

Accepted Answer

For chrome, enable hardware acceleration. For firefox, go to about:config and flip gfx.webrender.all to true. Then restart the browser. Source Extra Links: Get WebGL, How to Enable WebGL

Question 24

Chat blocks trades in mobile

Accepted Answer

Solutions: For Chrome, go to “Settings” > Click “Accessibility” > turn off “Force enable zoom”. Go to your browser “Settings” > turn on “Desktop site”. Click on the typing area of the chat box, wait for your phone's keyboard to appear, and close it right after.

Question 25

Clicking 'Login with Google', tells me that there is an internal server error. What should I do?

Accepted Answer

Clear cache files via Chrome -> Menu -> More Tools -> Clear browsing data.

Question 26

My timer does not work in game. It works in a Bot game but not with friends or in normal online games. What to do?

Accepted Answer

Windows clock is out of sync. Resync your time to the Microsoft server for your timer to work.

Question 27

Game Assets Not Loading and Socket Not Connecting and Blue Screen

Accepted Answer

Usually in old Macbooks and especially at macOS Catalina 10.15.7 there are some bugs with browsers. The bugs are bigger on Safari than other browsers. This OS bug also affects WebGL/Socket/SSL Certificates. This issue has been fixed in the newer versions of macOS, so just update your macOS via Apple Logo menu > System Preferences > Software Update > Upgrade Now button. Source: Mac Research

Question 28

I would like to make a suggestion

Accepted Answer

Check out our suggestions site

Question 29

How do I report a bug?

Accepted Answer

You can report bugs here.

Question 30

I would like to contribute as a developer, designer, or in a different way

Accepted Answer

Fill in https://airtable.com/shrqSxfnbzLVFnSue to apply to contribute as a developer. Fill in https://airtable.com/shrba2BxqilSVQkxi if you would like to contribute in other ways.

Question 31

I have a business proposition. How can I reach out?

Accepted Answer

Email us at help@colonist.io.

Question 32

Where can I find more info about your Terms and conditions?

Accepted Answer

You can visit our Terms and conditions page.

Question 33

Can't find the answer to a question

Accepted Answer

You can reach out to us on social media, Discord, or mail us at help@colonist.io.

Question 34

I was banned, how can I appeal?

Accepted Answer

Join our Discord and tag @Moderator in the #help channel.

Question 35

I’m worried about Colonist.io from a copyright standpoint. What assurances do I have about this?

Accepted Answer

Game mechanics can not be copyrighted. We own all of our assets & codebase. Colonist has no copyright issues.

Usein Kysytyt Kysymykset

Kenraali

Kuinka ilmoitan/mykistän pelaajan Colonist-pelissä?

Nopanheitoilla on joissakin peleissä todella outo jakautuma. Ovatko nopat rikki?

Sijoitettu järjestelmä

Kauanko kausi kestää?

Mitä ovat sijoituspelit?

Mikä on Rating?

Miten Rating toimii?

Nollataanko luokitus jokaisen kauden jälkeen?

Mitkä ovat kunkin Ranked-pelitilan peliasetukset?

Onko kauden päättämisestä kärkisijoilla palkintoja?

Store

Pitääkö ystävieni liittyä jäseniksi voidakseen pelata laajennuksia ja karttoja yhdessä?

Kuinka voin vaihtaa jäsenyyttäni?

Kuinka voin peruuttaa jäsenyyteni?

Jos vaihdan jäsenyyttäni, milloin muutos tulee voimaan?

Jos peruutan jäsenyyteni, milloin muutos tulee voimaan?

Mitä laajennuksia on tällä hetkellä saatavilla?

Mitä laajennuksia julkaiset seuraavaksi?

Voinko kokeilla laajennusta ennen tilaamista?

Pitääkö ystävieni ostaa myös laajennus pelatakseen yhdessä?

Kuinka voin toistaa tilaamani karttaa/laajennusta?

Millaisia skinejä lisätään?

Ostokseni on mennyt, mitä minun pitäisi tehdä?

Mitä tapahtui siirtolais-/siirtolais-/perustajapakkaukselleni?

Voinko antaa ystävilleni siirtomaakolikoita tai jäsenyyksiä?

Onko olemassa muita tapoja saada siirtolaiskolikoita?

Maksutavat

Mitä maksutapoja voin käyttää?

Teknisiä ongelmia

Animaatiot ovat hitaita ja niissä on viivettä

En voi kirjoittaa Ranked matchmakingia, koska sivusto ilmoittaa väärin, että adblockni on käytössä

Chat estää kaupat mobiilissa - kuva

Napsauttaminen "Kirjaudu Googleen" kertoo minulle, että on sisäinen palvelinvirhe. Mitä minun pitäisi tehdä?

Ajastin ei toimi pelissä. Se toimii Bot-peleissä, mutta ei ystävien kanssa tai normaaleissa online-peleissä. Mitä tehdä?

Pelin sisältö ei lataudu, pistorasia ei muodosta yhteyttä ja sininen näyttö

Ottaa yhteyttä

Haluaisin tehdä ehdotuksen

Miten ilmoitan virheestä?

Haluaisin osallistua kehittäjänä, suunnittelijana tai jollain muulla tavalla

Minulla on liikeehdotus. Kuinka voin tavoittaa?

Mistä löydän lisätietoja käyttöehdoistasi?

Ei löydy vastausta kysymykseen

Minut kiellettiin, miten voin valittaa?

Olen huolissani Colonist.io-sivustosta tekijänoikeuksien näkökulmasta. Mitä takeita minulla on tästä?